Course covers dealing with difficult people, the art of listening, negotiation, problem solving, and other leadership competencies.

After completing this course, students should be able to:

  • Understand and outline “difficult” people types.
  • Demonstrate elements of checking for understanding when listening.
  • Define and apply elements of the negotiation process.
  • Know how to prepare ones self for “selling” an idea.
  • Identify scenarios that involve solving a problem.

Overview, Introductions, Vision
Dealing with Difficult People
The Art of Listening
Problem Solving
Selling an Idea to a Team
The Art of Negotiation
Servant Leadership

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3000 Landerholm Circle, S.E.
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