Medical Office Reception

The person in the position of medical office reception is often the first person a client or patient talks to when entering a medical office, clinic, hospital, or other healthcare facility. Common tasks include greeting the patient, taking information, referring patient questions to appropriate sources, scheduling visits, answering the phone, and other duties as assigned by the employer.

Career Opportunities

The medical office reception employee goes by many names: receptionist, staffing assistant, admitting registrar, patient care coordinator.

There are more than 2.4 million medical office and administrative support positions in the U.S., according to the Bureau of Labor Statistics Occupational Outlook Handbook (2008-2009), and are projected to increase 15.7 percent between 2006 and 2016.

Medical reception positions are often entry-level and do not require a credential, but training and experience in healthcare, office reception, or customer service should provide a hiring advantage. Job seekers will also need English language skills.

Hourly rates of pay average $12.94 per hour but generally range from $10.60 to $17.33 per hour, depending on experience and employer, according to Workforce Explorer (www.WorkforceExplorer.com).

For currently available jobs and pay information in Washington, go to www.washingtonhealthcarecareers.com.

Certificate of Accomplishment

This certificate has a total of 33 credits and is usually completed is three (3) quarters. It prepares participants for entry-level positions in outpatient settings.

See the full Certificate of Accomplishment curriculum.

Requirements

  • Acceptance to Bellevue College as a credit student
  • Basic computer skills and access to a computer with Internet access is highly recommended
  • Placement by assessment into ENGL& 101 for advanced classes

Recommended Course Scheduling

Because of pre-requisites, the usual progression through classes is as follows:

1st Quarter
2nd Quarter
3rd Quarter
Total: 15 CreditsTotal: 12 CreditsTotal: 6 Credits
HPRO 100 (5 credits)HPRO 105 (2 credits)HPRO 135 (3 credits)
HPRO 120 (3 credits)HPRO 125 (5 credits)BTS 144 (3 credits)
HPRO 130 (4 credits)BTS 161 (5 credits)
HPRO 131 (2 credits)
BTS 104 (1 credit)

Note: BTS 144 may be taken concurrently with HPRO 135 with a written letter from the student’s counselor/advisor stating they feel the student has the necessary Microsoft Outlook knowledge to successfully take the classes concurrently. All other students will need to take BTS 144 before taking HPRO 135.

Is there a faster, full-time progression through these classes?

For full-time students only, the following is the only “fast track” progression currently offered. No class substitutions or reordering of classes is allowed at this time.

1st Quarter
2nd Quarter
Total: 17 CreditsTotal: 16 Credits
HPRO 100 (5 credits)HPRO 125 (5 credits)
HPRO 105 (2 credits)HPRO 135 (3 credits)
HPRO 120 (3 credits)BTS 144 (3 credits)
HPRO 130 (4 credits)BTS 161 (5 credits)
HPRO 131 (2 credits)
BTS 104 (1 credit)

Note: BTS 144 may be taken concurrently with HPRO 135 with a written letter from the student’s counselor/advisor stating they feel the student has the necessary Microsoft Outlook knowledge to successfully take the classes concurrently. All other students will need to take BTS 144 before taking HPRO 135. Taking BTS 144 and BTS 161 concurrently is the decision of the Business Technology Systems Department.