Good communication skills are the key to getting results in any workplace. In a matter of hours, our seasoned communications experts can teach you how to listen actively, read nonverbal signals clearly, speak and write more persuasively, or compose error-free reports and e-mails that actually get read. Our professional instructors can also help you develop the skills and confidence you need to handle challenging people and situations more gracefully. Learn how to overcome emotions and focus on solutions. Get more out of meetings and group training, and ensure your ideas and opinions are heard and respected.
Active listening is a critical skill used by the most effective business communicators. Connecting powerfully opens the door to mutual enga... More »
Quiet, aggressive or assertive? Assertive behavior is a valuable trait that can help your career as you affirm your point of view. This sess... More »
Approach your business correspondence with greater confidence and increased skills. Improve your writing proficiency by reviewing current g... More »
Instill the excitement of possibility and kick-start your audience’s creative thinking through the power of language. In this class you wi... More »
Build strong teams and foster spirit, pride, commitment, and trust. There are definite team development stages and roles for each member. P... More »
Take the lead in establishing and maintaining successful working relationships. Learn practical, immediately applicable ways to enhance the ... More »
Unresolved tension between employees can undermine productivity, morale, and teamwork—and may escalate into costly turnover or legal a... More »
Captivate, educate, and motivate your audience by learning to prepare, design, and deliver presentations that inspire them to achieve desire... More »
Techniques for Managers and Leaders. Discover how easy it can be to give presentations that mark you as a leader. Learn everything you need ... More »
Learn how to be an effective meeting facilitator through skillful planning and execution. Participants in this course will explore how to ma... More »
Businesses depend on marketing communications to attract customers, earn profits and, in essence, thrive. Yet the challenge of breaking thro... More »
This workshop is for executives, managers and other professionals who are asked to “say a few words,”propose ideas, or add commentary. B... More »
Gain tips for writing ads, flyers, letters, and brochures that promote your product, service, cause, or self. Practice easy ways to write ca... More »
In business, email is a primary method of communication. Develop a professional email style that represents you as a strong communicator an... More »
Blogging has emerged as a popular and wide-reaching tool for professional communication. This course provides an introduction to blogging ef... More »
In this fascinating and popular workshop, learn to say what you mean when it matters most! Whether at work or home, how we say it is often m... More »
Strong emotions often complicate communication. When tempers flare, verbal attacks and complaints can easily put people on the defensive. Ho... More »
Strengthen your business writing in an informative, hands-on learning environment by discovering how to clearly define the purpose of your m... More »
This interactive workshop exposes the common myths about body language and shows how to read the hidden signs. Explore the messages you tran... More »
Have you taken ESL classes, but would still like to speak English more fluently? This class is designed to improve the way you speak and com... More »
Your complete course in workplace communications—how to make a great first impression, use voice and speaking techniques to sound authorit... More »
Whether you are presenting, interviewing, facilitating meetings or teaching you can optimize the qualities in your voice to help create your... More »
New instructor Kendra Carpenter trained Continuing Ed faculty to bridge cultural gaps between themselves and their international students from last Fall. Read more. . .
At the Women in Tech panel discussion during Seattle Startup Week, Dean Janis Machala shared eight tips on how to form and develop relationships with mentors. Read more. . .
Follow Dean Janis Machala's lead and start planning ahead now to achieve your key goals in 2014. Read more . . .
Help your diverse business team or global firm bridge cultural gaps with our new cross-cultural communications courses. Read more. . .
Chirag Shah, MBA, draws on his extensive experience at Intel to teach our negotiation and presentation skills courses. Read more . . .