In this fascinating and popular workshop, learn to say what you mean when it matters most! Whether at work or home, how we say it is often more important than what we say. The words we choose, the tone of voice and our body language dramatically affect the way people respond to us. Become more confident in communicating by learning specific ways to: get cooperation without forcing your ideas, be positive yet direct with others, tactfully confront annoying behavior, and discover the 12 words that “push people’s buttons.” Yields 3 PDUs
See our detailed course information including course content, learning objectives, and prerequisites.