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Dealing With Discord: the Manager as Mediator

Unresolved tension between employees can undermine productivity, morale, and teamwork—and may escalate into costly turnover or legal action. Prevent the high cost of employee conflict by learning a powerful and effective 4-step/3-skill process that managers or team leaders can use to facilitate a resolution to any ongoing dispute between staff members. Instructor is a Certified Mediator. Yields 5.5 general PHR/SPHR re-certification units.

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