Unresolved tension between employees can undermine productivity, morale, and teamwork—and may escalate into costly turnover or legal action. Prevent the high cost of employee conflict by learning a powerful and effective 4-step/3-skill process that managers or team leaders can use to facilitate a resolution to any ongoing dispute between staff members. Instructor is a Certified Mediator. Yields 5.5 general PHR/SPHR re-certification units.
See our detailed course information including course content, learning objectives, and prerequisites.