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Goal-Oriented Communication: Getting Results With Words

A good conversation is like a carefully planned trip—it helps to know where you’re going, if you want to get there. Armed with the fundamentals of good communication, you’ll learn to identify communication goals, recognize differences in interpersonal styles, match communication strategies to the demands of the situation, channel conversations in the direction of your choosing, and minimize unnecessary conflict. More importantly, you’ll learn the power that focusing on your goals can have on the outcome of your conversations.

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