Professional Skills Training

The Business Training Institute has over 2,000 learning modules on which to base its customized workshops. Below are some examples of the professional skills modules.

  • Active Listening
  • The Art of Persuasion: How to Get Your Point Across
  • Assertiveness in the Workplace
  • Business Grammar Review
  • Conflict Resolution for Professionals
  • Customer Service: Improving Service Professionalism
  • Delivering Great Presentations
  • Diversity and Inclusion: Marching to the Tune of a Different Drummer
  • Diversity and Inclusion: Working with Differences
  • Facilitating Meetings for Efficiency and Results
  • How to Make Meetings More Productive
  • How to Write and Speak Persuasively
  • Identifying and Preventing Sexual Harassment
  • Improving E-mail Effectiveness
  • It’s Not What We Say It’s How We Say It!
  • Leading Without Authority
  • Lean-Rapid Process Improvement
  • Navigating Change
  • Negotiations in the Workplace
  • Persuasive Presentations
  • Professional Email Techniques
  • Professional and Business Writing
  • Time and Task Management
  • Working with Difficult Customers
  • Work Talk: What to Say in Difficult Situations on the Job


For more information, e-mail your training needs to Director of Corporate Relations Jim Bryan, or call him at (425) 564-2959 for his recommendations.


Share via emailShare on Facebook+1Follow BC CE on Linked InShare on Twitter
Search the Course Catalog