• New Courses Enhance Business Communication Across Cultures

    Continuing Education is offering two new courses to help culturally diverse business teams and global firms negotiate cultural differences, function more smoothly, and maximize productivity. Both courses are taught by Kendra Carpenter, who earned her master of arts in intercultural relations from Lesley University and brings to the classroom the wealth of experience in cross-cultural training gained over 10 years of coaching professionals in Argentina, India, and the United States on bridging cultural gaps that may impede the effectiveness of their work teams.


    Managing Differences

    One of the new courses, Cultural Competence for Business Success, raises the sensitivity of business people to key cultural differences, shows how those differences shape interactions in the workplace, and provides guidance on how to manage those differences. Anyone who needs to build relationships, promote mutual understanding, and achieve results in a culturally diverse workplace can benefit from this training. Examples include:


    •  Managers supervising diverse or global teams of employees


    •  Project managers and other professionals working with international teams


    •  International sales, marketing, and communications professionals


    •  Human resources and training & development professionals


    •  Educators and public employees working with diverse populations


    •  International business travelers and expatriates.


    Help for Newbies

    The second new course, Communicating for Success in the U.S. Workplace, will especially benefit IT professionals who are new to the U.S. business environment and culture. However, this course can help anyone adapt to corporate culture in the United States and communicate more effectively on the job.


    Assess Yourself

    The cross-cultural competence course features a self-assessment method that students use to rate themselves on several scales that measure key cultural differences. This exercise also prepares them to analyze how those ratings may influence their perceptions of and interactions with team members who have very different ratings on those scales.


    For more information or to register for these courses, see course descriptions for Cultural Competence for Business Success and Communicating for Success in the U.S. Workplace.

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