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ISIT 105 Problem Solving for the IT Professional • 5 Cr.


This course presents a wide variety of strategies to build a person's problem solving skills towards situations in IT. Students practice creative/lateral thinking techniques and communication skills to approach technical and non-technical problems. Prerequisite: ENG 092 or 093 with a C- or better, and Math 098 with a C- or better.


After completing this class, students should be able to:

  • Articulate problem solving strategies and techniques in relation to IT problems.
  • Differentiate between lateral and vertical thinking.
  • Given a problem orally, in written format and through observation, be able to concisely state the problem.
  • Identify possible causes of a problem and be able to evaluate the probability of each.
  • Plan a course of action to arrive at a solution.
  • Practice a variety of techniques of creative thinking.
  • Given a problem and having arrived at a solution, analyze the process.
  • Use written communication to concisely communicate the problem and solution to an appropriate client.
  • Use technical documentation to help identify problem causes and solutions.
  • Apply problem solving strategies to solve a technical problem in an area unfamiliar to the student.
  • Define and apply "system thinking" to problems.



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Contact info

Bellevue College
3000 Landerholm Circle SE Bellevue, WA 98007-6484 U.S.A.
Work: (425) 564-1000