Heather joined the Bellevue College eLearning team Fall 2017 from BC’s Information Technology Services division since Fall 2013. She received her Instructional Design Certificate in Fall 2018, her BA in Information Systems and Technology with a Cyber Security and Systems Administration Concentration in Fall 2016. Prior to that from a successful “Quality Service Experience” career in Retail Management and Commercial Banking. Heather enjoys developing long term relationships by blending process improvement, problem-solving, and coaching others success across multiple platforms with communications, innovative ideas, hardware and software support. Travel, Cooking, Gardening & Creative Arts too!