OLS 144 Office Procedures and Customer Service • 2 Cr.


Covers basic office skills includes filing, faxing, copying, answering telephones, and handling money and customer service skills focusing on the interaction with others and handling conflict. Prerequisite: OLS 106, 111, 141, 174 and Acceptance into the program.


After completing this class, students should be able to:

  • Demonstrate effective use of general photocopier and fax machine
  • Perform simple accurate basic money exchanges
  • Display appropriate telephone ettiquette
  • Compose different types of business e-mail with professional business ettiquette
  • Alphabetize files and records accurately
  • File and sort numerical information
  • Demonstrate adequate customer service skills when approaching a possible customer
  • Demonstrate the abilitiy to professionally answer questions of a customer
  • Demonstrate the abiltiy to handle conflict with a customer with professionalism