{"id":12652,"date":"2021-06-19T21:02:32","date_gmt":"2021-06-20T04:02:32","guid":{"rendered":"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/?page_id=12652"},"modified":"2026-06-10T14:43:06","modified_gmt":"2026-06-10T21:43:06","slug":"faculty-support","status":"publish","type":"page","link":"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/faculty-support\/","title":{"rendered":"Live Faculty Support"},"content":{"rendered":"\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-panel card bg-light\"><h2 class=\"card-header\">Online (via Zoom)<\/h2><div class=\"card-body bg-light text-dark\">\n<h3 class=\"wp-block-heading has-text-align-center has-bc-blue-color has-text-color has-link-color wp-elements-159652479d4fc7d9dab06c7893a282e0\"><strong><em>Need support now?<\/em><\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/www.bellevuecollege.edu\/wp-content\/uploads\/sites\/182\/2025\/07\/live-chat.png\" alt=\"blue icon of headset and microphone with chat bubble\" class=\"wp-image-18839 img-fluid \" style=\"width:106px;height:auto\" srcset=\"https:\/\/www.bellevuecollege.edu\/wp-content\/uploads\/sites\/182\/2025\/07\/live-chat.png 256w, https:\/\/www.bellevuecollege.edu\/wp-content\/uploads\/sites\/182\/2025\/07\/live-chat-150x150.png 150w, https:\/\/www.bellevuecollege.edu\/wp-content\/uploads\/sites\/182\/2025\/07\/live-chat-55x55.png 55w, https:\/\/www.bellevuecollege.edu\/wp-content\/uploads\/sites\/182\/2025\/07\/live-chat-45x45.png 45w, https:\/\/www.bellevuecollege.edu\/wp-content\/uploads\/sites\/182\/2025\/07\/live-chat-100x100.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/><\/figure><\/div>\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Drop in to our live Zoom session and get help from an instructional designer.<br><strong>Spring Schedule:<\/strong> Mon-Fri, 11 AM &#8211; 3 PM<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-button\"><a class=\"btn btn-primary btn-block btn-lg \" target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/us02web.zoom.us\/j\/4255644210\" aria-disabled=\"false\">Join Live Support<\/a><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-alert alert alert-warning\">\n<p class=\"has-text-align-center\"><em>Live Online Support will be closed on <strong>June 12<\/strong> (IDs are attending conference)<\/em><br><em>and <strong>June 19<\/strong> (Juneteenth)<\/em><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-row row\">\n<div class=\"wp-block-mayflower-blocks-column col-md\">\n<div class=\"wp-block-mayflower-blocks-panel card bg-default\"><div class=\"card-body bg-light text-dark\">\n<h4 class=\"wp-block-heading has-bc-dark-blue-color has-text-color has-link-color wp-elements-af27022d33fbd7c8e3ca716976bfd0bb\" style=\"letter-spacing:0.5px\">In-Person<\/h4>\n\n\n\n<p>Mon-Thu, 11 AM &#8211; 3 PM<br>Please visit D126P or D126N (Library Media Center) to work with an instructional designer in person.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-column col-md\">\n<div class=\"wp-block-mayflower-blocks-panel card bg-default\"><div class=\"card-body bg-light text-dark\">\n<h4 class=\"wp-block-heading has-bc-dark-blue-color has-text-color has-link-color wp-elements-4f0aef101e173f7740bc250f73df670b\" style=\"letter-spacing:0.5px\">Ticket<\/h4>\n\n\n\n<p>Mon-Fri, 10 AM &#8211; 3 PM<br>Create a ticket for a quick response using the <a href=\"https:\/\/bellevuecollege.teamdynamix.com\/TDClient\/2044\/Portal\/Home\/\" target=\"_blank\" rel=\"noreferrer noopener\">Technology Service Desk<\/a> (login required) or the <a href=\"https:\/\/www2.bellevuecollege.edu\/requestcenter\/TaskSelection.aspx?CategoryID=496\" target=\"_blank\" rel=\"noreferrer noopener\">Request Center<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-background has-link-color wp-elements-22adb461a74358b6945ad95ebfc60743\" style=\"background:linear-gradient(135deg,rgb(0,61,121) 0%,rgb(0,97,194) 100%);font-style:normal;font-weight:400;letter-spacing:1px\">Common Ticket Requests<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The college has two ticketing systems, TeamDynamix (TDX) and Request Center, and each is used for different services. Below are some of the most common ticket requests for each system:<\/p>\n\n\n\n<div class=\"wp-block-mayflower-blocks-row row\">\n<div class=\"wp-block-mayflower-blocks-column col-md\">\n<div class=\"wp-block-mayflower-blocks-panel card bg-light\"><div class=\"card-body bg-light text-dark\">\n<h4 class=\"wp-block-heading has-text-align-center has-bc-dark-blue-color has-text-color has-link-color wp-elements-16497acc694bb142cb49f0e29c1d640e\" style=\"font-style:normal;font-weight:600\">TeamDynamix (TDX)<\/h4>\n\n\n\n<p class=\"has-text-align-center\"><strong>(Services provided by Interactive eLearning)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request Canvas Help<\/li>\n\n\n\n<li>Add\/Remove Canvas Roles<\/li>\n\n\n\n<li>Request a new Canvas Sandbox<\/li>\n\n\n\n<li>Request an Incomplete Shell<\/li>\n\n\n\n<li>Request External apps\/LTIs<\/li>\n\n\n\n<li>Request to join the Zoom to Panopto user group<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-mayflower-blocks-button\"><a class=\"btn btn-primary btn-block  \" target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/bellevuecollege.teamdynamix.com\/TDClient\/2044\/Portal\/Requests\/ServiceCatalog?CategoryID=5895\" aria-disabled=\"false\">Submit a Ticket<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-panel card bg-light\"><div class=\"card-body bg-light text-dark\">\n<h4 class=\"wp-block-heading has-text-align-center has-bc-dark-blue-color has-text-color has-link-color wp-elements-4c40aef0d5d107362a6b2533800da47a\" style=\"font-style:normal;font-weight:600\">Other Services<\/h4>\n\n\n\n<p class=\"has-text-align-center\"><strong>(Provided by the Technology Service Desk)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Audio\/visual Classroom support and setup<\/li>\n\n\n\n<li>Help with email, OneDrive, and Microsoft Office 365<\/li>\n\n\n\n<li>Help with BC accounts and ctcLink<\/li>\n\n\n\n<li>Request BC Zoom Account<\/li>\n\n\n\n<li>Computer hardware and software<\/li>\n\n\n\n<li>And much more!<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-mayflower-blocks-button\"><a class=\"btn btn-primary btn-block  \" target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/bellevuecollege.teamdynamix.com\/TDClient\/2044\/Portal\/Requests\/ServiceCatalog\" aria-disabled=\"false\">ITS Service Catalog<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-column col-md\">\n<div class=\"wp-block-mayflower-blocks-panel card bg-light\"><div class=\"card-body\">\n<h4 class=\"wp-block-heading has-text-align-center has-bc-dark-blue-color has-text-color has-link-color wp-elements-95865a9653a13c9d95007f9277660b9a\"><strong>Request Center<\/strong><\/h4>\n\n\n\n<p class=\"has-text-align-center\"><strong>(Interactive eLearning)<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Use the Request Center to get help with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>eLearning Equipment Requests<\/li>\n\n\n\n<li>Recording lectures \/ Studio Q<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-mayflower-blocks-button\"><a class=\"btn btn-primary btn-block  \" target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/www2.bellevuecollege.edu\/requestcenter\/default.aspx\" aria-disabled=\"false\">Request Center<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-panel card bg-light\"><div class=\"card-body\">\n<h4 class=\"wp-block-heading has-text-align-center has-bc-dark-blue-color has-text-color has-link-color wp-elements-1525ae1d43c8954939a4d49fb6710af1\"><strong>Still not sure where to turn?<\/strong><\/h4>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-left\"><strong>You can contact us via email:<\/strong><br>elearning@bellevuecollege.edu<\/p>\n\n\n\n<p><strong>You can drop into:<\/strong><br><a href=\"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/faculty-support\/\" data-type=\"link\" data-id=\"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/faculty-support\/\">Faculty Live Support<\/a> via Zoom<\/p>\n\n\n\n<p><strong>You can call us:<\/strong><br>425-564-4210 (leave a message)<\/p>\n\n\n\n<p><strong>You can come say hello!<\/strong><br>Room D140 in the Library Media Center<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-background has-link-color wp-elements-c3b88dc65bcf160355200c180d0cf6f4\" style=\"background:linear-gradient(135deg,rgb(0,61,121) 0%,rgb(0,97,194) 100%);font-style:normal;font-weight:400;letter-spacing:1px\">FAQs<\/h2>\n\n\n\n<div class=\"wp-block-mayflower-blocks-collapsibles accordion\" id=\"accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\">\n<div class=\"wp-block-mayflower-blocks-collapse card bg-light text-bg-light\"><div class=\"card-header\" id=\"heading_cd270afc-93ad-439f-927e-4f285d809f99\"><h3 class=\"mb-0\"><button class=\"btn collapsed\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse_cd270afc-93ad-439f-927e-4f285d809f99\" aria-expanded=\"false\" aria-controls=\"collapse_cd270afc-93ad-439f-927e-4f285d809f99\">What is the difference between the Technology Service Desk (ITS) and the Request Center?<\/button><\/h3><\/div><div id=\"collapse_cd270afc-93ad-439f-927e-4f285d809f99\" class=\"collapse \" aria-labelledby=\"heading_cd270afc-93ad-439f-927e-4f285d809f99\" data-parent=\"#accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\" data-bs-parent=\"#accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\"><div class=\"card-body bg-light text-dark\">\n<p>The Technology Service Desk is run by Information Technology Service (ITS) and is a separate department from Interactive eLearning. The Request Center is managed by Interactive eLearning. Both ticketing systems cover a wide range of request types. Review the &#8216;Common Ticket Requests&#8217; section above to find your request type. If you&#8217;re not sure which system to use for you request, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit the <a href=\"https:\/\/www2.bellevuecollege.edu\/requestcenter\/default.aspx\" data-type=\"link\" data-id=\"https:\/\/www2.bellevuecollege.edu\/requestcenter\/default.aspx\">Request Center<\/a> and search the menu<\/li>\n\n\n\n<li>Search the <a href=\"https:\/\/bellevuecollege.teamdynamix.com\/TDClient\/2044\/Portal\/Requests\/ServiceCatalog\" data-type=\"link\" data-id=\"https:\/\/bellevuecollege.teamdynamix.com\/TDClient\/2044\/Portal\/Requests\/ServiceCatalog\">ITS Service Catalog<\/a><\/li>\n\n\n\n<li>Contact Interactive eLearning and we can guide you<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-collapse card bg-default text-bg-default\"><div class=\"card-header\" id=\"heading_a19aae60-d5a5-4f64-9184-44f9374100bc\"><h3 class=\"mb-0\"><button class=\"btn collapsed\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse_a19aae60-d5a5-4f64-9184-44f9374100bc\" aria-expanded=\"false\" aria-controls=\"collapse_a19aae60-d5a5-4f64-9184-44f9374100bc\">How soon will someone from eLearning respond to a Request Center ticket?<\/button><\/h3><\/div><div id=\"collapse_a19aae60-d5a5-4f64-9184-44f9374100bc\" class=\"collapse \" aria-labelledby=\"heading_a19aae60-d5a5-4f64-9184-44f9374100bc\" data-parent=\"#accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\" data-bs-parent=\"#accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\"><div class=\"card-body\">\n<p>We actively monitor request tickets and will respond within 48 hours (Mon-Fri).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-collapse card bg-light text-bg-light\"><div class=\"card-header\" id=\"heading_4f7911df-024f-491a-b41f-5bf57f3f942e\"><h3 class=\"mb-0\"><button class=\"btn collapsed\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse_4f7911df-024f-491a-b41f-5bf57f3f942e\" aria-expanded=\"false\" aria-controls=\"collapse_4f7911df-024f-491a-b41f-5bf57f3f942e\">What are the different Canvas Roles I can have assigned in my courses?<\/button><\/h3><\/div><div id=\"collapse_4f7911df-024f-491a-b41f-5bf57f3f942e\" class=\"collapse \" aria-labelledby=\"heading_4f7911df-024f-491a-b41f-5bf57f3f942e\" data-parent=\"#accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\" data-bs-parent=\"#accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\"><div class=\"card-body\">\n<p>Learn about each Canvas Role, why it is used, and how to make requests for specific roles in your courses.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/canvas-course-roles\/\" data-type=\"link\" data-id=\"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/canvas-course-roles\/\">Learn more about Canvas Roles \u2192<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-collapse card bg-default text-bg-default\"><div class=\"card-header\" id=\"heading_2d6b240c-7733-4087-8310-ffdd56aee3aa\"><h3 class=\"mb-0\"><button class=\"btn collapsed\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse_2d6b240c-7733-4087-8310-ffdd56aee3aa\" aria-expanded=\"false\" aria-controls=\"collapse_2d6b240c-7733-4087-8310-ffdd56aee3aa\">Why and when will I need an &#8216;Incomplete&#8217; Canvas shell?<\/button><\/h3><\/div><div id=\"collapse_2d6b240c-7733-4087-8310-ffdd56aee3aa\" class=\"collapse \" aria-labelledby=\"heading_2d6b240c-7733-4087-8310-ffdd56aee3aa\" data-parent=\"#accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\" data-bs-parent=\"#accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\"><div class=\"card-body\">\n<p>If you have assigned an Incomplete grade to a student, a Canvas shell can be created to allow the student access&nbsp;to complete their work. The student taking the Incomplete, along with their instructor, will be added to the Incomplete shell. It is important to note that the Incomplete shell does not allow for interaction with other students. In order to have a Canvas shell created for an Incomplete, there are a few criteria that must be met.<\/p>\n\n\n\n<p><a href=\"https:\/\/bellevuecollege.teamdynamix.com\/TDClient\/2044\/Portal\/Requests\/ServiceDet?ID=32610\">Learn more about how to request an &#8216;Incomplete&#8217; Canvas shell \u2192<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-collapse card bg-light text-bg-light\"><div class=\"card-header\" id=\"heading_00338e86-bbd8-431e-9ddd-b1df2c57df89\"><h3 class=\"mb-0\"><button class=\"btn collapsed\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse_00338e86-bbd8-431e-9ddd-b1df2c57df89\" aria-expanded=\"false\" aria-controls=\"collapse_00338e86-bbd8-431e-9ddd-b1df2c57df89\">Who can I contact to help me if I&#8217;m not sure how to submit a request?<\/button><\/h3><\/div><div id=\"collapse_00338e86-bbd8-431e-9ddd-b1df2c57df89\" class=\"collapse \" aria-labelledby=\"heading_00338e86-bbd8-431e-9ddd-b1df2c57df89\" data-parent=\"#accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\" data-bs-parent=\"#accordion_4c01e02d-5049-4a53-93e0-c1e75f761e7d\"><div class=\"card-body\">\n<p>The best way to contact us is to use the Live Faculty Support from 11 a.m. to 3 p.m.<\/p>\n\n\n\n<p>However, you can also contact us at <a href=\"mailto:elearning@bellevuecollege.edu\">elearning@bellevuecollege.edu<\/a> or call us at 425-564-4210 (leave a message). We actively check email and messages, and will respond within 48 hours (M-F).<\/p>\n\n\n\n<p>You can find us on campus in the Library, room D140. <\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-mayflower-blocks-alert alert alert-info\">\n<p>Interactive eLearning offers faculty guidance to enhance online content for more effective student engagement and retention. We can partner with faculty to design online, hybrid, and technology-enhanced coursework on larger projects via <a href=\"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/elearning-design-services\/\" data-type=\"link\" data-id=\"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/elearning-design-services\/\">Design Services<\/a>.<\/p>\n\n\n\n<p>In addition to faculty support, we also offer <a href=\"https:\/\/www.bellevuecollege.edu\/elearning\/\">Student Canvas Training<\/a> during the quarter.<\/p>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online (via Zoom) Need support now? Drop in to our live Zoom session and get help from an instructional designer.Spring Schedule: Mon-Fri, 11 AM - 3 PM Join Live Support Live Online Support will be closed on June 12 (IDs are attending conference)and June 19 (Juneteenth) In-Person Mon-Thu, 11 AM - 3 PMPlease visit D126P <a class=\"read-more\" href=\"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/faculty-support\/\">...more about Live Faculty Support<\/a><\/p>\n","protected":false},"author":148,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-12652","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/wp-json\/wp\/v2\/pages\/12652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/wp-json\/wp\/v2\/users\/148"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/wp-json\/wp\/v2\/comments?post=12652"}],"version-history":[{"count":6,"href":"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/wp-json\/wp\/v2\/pages\/12652\/revisions"}],"predecessor-version":[{"id":19565,"href":"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/wp-json\/wp\/v2\/pages\/12652\/revisions\/19565"}],"wp:attachment":[{"href":"https:\/\/www.bellevuecollege.edu\/elearningfaculty\/wp-json\/wp\/v2\/media?parent=12652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}