ITS Service Desk

Focusing on proactive and quality service



Technology Learning & Connections Center

 Technology Training

In-person technology training is offered each quarter for Bellevue College faculty and staff.  Workshops are geared to learning web and desktop software used at the college and to improve basic fundamental understanding of working with technology.

Walk-in support will be available in A109 at the Service Desk. Please check the Service Desk hours for listed times.

Tier 1: Service Desk Analysts
Part time and Full time technicians who have a broad knowledge on computing fundamentals and technology providing support for technical issues and basic help with use.
Assistance with: Publishing courses, Uploading documents and media, Cross listing courses, Copying/Migrating Content, Enrollment and Registration.
Fall Quarter 2016 –

Assistance with: Organizing Content, Question Banks, Respondus, Gradebook, Use of SpeedGrader, Creating a Rubric. If you need in-depth assistance on designing your course please contact the eLearning department.

The eLearning Department  in D140 in the LMC is available for walk-in help or individual appointments to build your Canvas site.

Contact us: 425-564-4357

Training CalendarTraining Calendar

Use this calendar only for workshops offered by ITS. For faculty peer-to-peer hours and walk-in Tier 1 help check the times listed above.

Skype for Business LogoSkype for Business.

It is a seamless integration with Office 365. Connect with students via, Chat, Video and IM. Send invitations to future students via their gmail, yahoo or live email accounts. Not all participants need a BC email to join a meeting. Use it to create meetings with your peers from other colleges.

Accessibility Resources

Creating Accessible Documents

Read the Canvas Guide for Instructors to get started.

Canvas Release Notes from Instructure : Instructure releases Beta and Production feature updates here.

Canvas Status Update – Detailed status info on selected Canvas features and functionality

Review the FAQs section for more Canvas answers.

Train on Canvas Tools at your own pace.

Self paced Canvas Training for Faculty. No registration required.

Direct url for the self-paced Training   –
This course walks you through the basic features of using Canvas. It is self-paced and you can complete the assignments and quizzes at your own pace.
If you have questions, contact the Help Desk.

The following offerings are available for students and faculty.

Need some extra help with Canvas? Our new Tech Cafe offers personalized tech support for you on any campus technology including Canvas. Offered the first week of every quarter. Help available for Faculty and Students.

What’s available for students?


  • Student User’s Guide to Canvas – This page will help you with the basics of getting started, getting your account set up, logging in the first time and where to find other technical help if you need it.
  • Canvas Student Orientation – An online, self-paced orientation you may view anytime.


  • Canvas Online Learning Workshop – Get an idea of what it’s like to take an online class with this session. This course is designed to help you succeed in your online course. You’ll learn the software while learning about features like submitting your assignments and communicating with your instructor.
  • Canvas On-Campus Workshop – If face to face is more your speed, our Canvas On-Campus Workshop gives you a more personal orientation and introduction to Canvas, it’s features and how to succeed in your online course.

What’s available for faculty?

Online and self-paced

In-person workshops and walk-in help

Workshops and walk-in sessions are offered in A109 for faculty who want to learn Canvas and other Technologies used by Faculty.

Canvas Help Center

Instructure, the company that owns Canvas offers an online help website with guides, videos and a user community where you may connect with faculty from other colleges to share idea. Visit the Canvas Help Center.

Free Canvas test sites

Instructure offers free temporary sites for teachers who want to try out Canvas. If you aren’t scheduled to teach with Canvas in the fall, you can set up a temporary site anytime you wish by visiting

Bellevue College – Commons Blog

Commons Blog – A grassroots publishing and collaboration platform for Bellevue College employees using WordPress.


Office 2013 and Office 2010 self-guided tutorials and other educational resources are available on the Technology Resources site


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