Payment Plan Commonly Asked Questions

How do I enroll in the Tuition Payment Plan via Nelnet Campus Commerce?

  • If you are registered for classes and know your tuition balance for a specific quarter, go to Nelnet Campus Commerce to enroll.
  • Be sure to save your enrollment confirmation email from Nelnet and add to your list of safe email addresses so that you don’t miss an email notification if a payment is missed.
  • You can review your agreement balance online through your payment plan account. You may also call Nelnet Campus Commerce at 1-800-609-8056 to check your balance. If you need your balance adjusted please e-mail at least 3 days prior to the payment date.


When should I enroll in the Payment Plan?

  • You must enroll in the plan before midnight on your initial tuition due date or you may be dropped from class(es).
  • IMPORTANT: payment plan enrollment after the due date will not stop the class-drop process.


What if my down-payment or monthly payment fails?

  • If any automatic payment fails for the enrollment fee, down-payment or first scheduled monthly payment (if no down payment made), your payment plan may be terminated.
  • All other unsuccessful scheduled payments will be automatically re-attempted on the 20th (of the same month) and 5th day of the following month following the scheduled payment date. Nelnet will charge a $30 fee for each unsuccessful withdrawal attempt. You and the college will be notified if this occurs. If there are still insufficient funds after the two payment re-attempts, you must make the payment at the Student Financial Services office. Your bank or financial institution may also charge a fee for these unsuccessful payment attempts. If your plan is not paid in full by the end of the quarter your account may be transferred to a collection agency.
  • If you continue to owe on your student account after the last regularly scheduled monthly payment, your account will be blocked from any future quarter registration until your account is paid in full.


How does adding or dropping classes – or other reasons why my tuition and fees changed – affect my payment plan?

  • If you add classes (including any classes added from a waitlist) and your tuition and fees increase, your payment plan amount and payments will be increased on your next payment provided there are at least ten (10) business days prior to the next scheduled payment (outside the 10 day time limit any changes will be adjusted to the remaining scheduled payments). You will receive an email notification the next business day if there will be any change in the preauthorized payment amount. If the ten (10) days prior fall on a weekend or holiday the deadline to change your next payment amount is the last business day prior to the weekend of holiday.
  • If you drop classes (including dropping a class added from a waitlist) and your tuition and fees decrease, your payment plan amount will be decreased on your next payment, provided there are at least three (3) business days prior to the scheduled payment date (outside the 3 day time limit any changes will be adjusted to the remaining scheduled payments).

How do refunds for payment plan students work?

  • Refunds for class withdrawals are based the college’s refund policy. However, all refunds paid via the payment plan will be made via a physical check mailed to your address on file, regardless of the payment method used.
  • If you withdraw from any classes after the 100% refund period, you may still owe a balance on your payment plan.
  • If you withdraw after all college refund dates have passed, you will continue to owe the full balance existing on your payment plan.


What costs are covered under this plan?

  • The Tuition Payment Plan covers tuition and course fees that are charged at registration for each quarter you enroll in the payment plan. Examples of fees that cannot be paid with a payment plan are course placement testing, graduation, BC official transcript, late registration, bus passes, parking permits, books, tools, fines and non-sufficient fund fees.
  • UPDATE: Housing charges, along with associated application and deposit fees, are automatically included on the payment plan. Opting-out is not optional.

When will monthly payments begin?

  • Monthly payments will be processed according to the payment schedule you select in the enrollment process. Your payments will then be processed on the same date each month. If you enroll in a plan with a down-payment, the down-payment will be deducted from your account immediately. (See below for payments that fall on a weekend or holiday)
  • If the payment date falls on a weekend or banking holiday observed by the Federal Reserve, the payment will be attempted on the next business day for both credit card and ACH (automatic bank account withdrawal).
  • If you want to know the time of day the payment will be withdrawn, contact your financial institution.


What if I want to pay more than the scheduled monthly payment or down payment?

  • Additional partial or full payments are accepted at the Student Financial Services office. Only full payments can be made online. The partial or full payments must be made at least three (3) business days prior to the scheduled payment date so that the regularly scheduled payment can be adjusted or canceled should that be necessary. Down payments in excess of the required down payment amount are accepted at the Student Financial Services office. They cannot be made online.
  • You can also make a lump sum payment at the Student Financial Services office and then enroll in the plan for the remaining balance due as long as you make the payment and enroll in the plan by your tuition due date.
  • If your payment plan is terminated you have the option to re-enroll in a new plan, which requires payment of the $25 registration fee.


How long does it take for my Payment Plan payment to show up on my student account?

  • Successful payments are posted to student accounts within 7 days. As long as your payment was successful, you are not at risk of being dropped due to non-payment.


My balance is $0.00; do I need to alert Nelnet or my institution to stop taking payments from my account?

  • If your balance at the college is $0.00 at least three (3) business days prior to a scheduled payment, no Nelnet payments will be made from your bank account or credit card.


Can I change my bank account or credit card information?

  • If your withdrawal is from a bank account you can change to another bank account. If your withdrawal is from a credit or debit card you can change to another credit or debit card. Update payment information online through your payment plan account or call Nelnet at (800) 609-8056. You cannot change withdrawals from a bank account to a credit/debit card or vice versa.


What if I activate a new credit or debit card (even if the only difference is the expiration date)?

  • You MUST update card information online through your payment plan account or contact Nelnet at 1-800-609-8056 or the payment may not go through and Nelnet will charge you a $30 fee. NOTE: The “Responsible Party” listed on the payment plan must be an authorized signer for the new credit or debit card.


What if my payment plan was inactivated due to incorrect account information?

  • You must contact Nelnet at 1-800-609-8056 to update the account information. The payment plan website is not available for making changes to inactive accounts.
  • You should correct the account information ASAP. If your account remains inactive due to incorrect account information, you may continue to owe on your account and are at risk of being blocked.


What if I’m an International or Continuing Education Student?

  • The Tuition Payment Plan is not available for international students: however, we offer a pre-payment plan (STEPP) through the Student Financial Services office. Call 425-564-2309 for more information or email
  • Payment plans are not available for Continuing Education students.


Account management tips:

  • Students are responsible for ensuring payments are received by Nelnet!
  • Verify sufficient funds are available in your bank account at least one (1) day prior to the withdrawal date.
  • Note that some bank cards have a daily withdrawal limit and may deny large tuition payments.
  • Check with your bank if you are using a debit card. Debit cards may fail due to daily limit restrictions imposed by your bank.
  • Be sure to add to your list of email safe senders so that you don’t miss an email notification if a payment is missed.
  • Check your bank account monthly!
  • If a payment is missed and there was enough money in the account, call your bank to find out why they denied the payment.


Contact Student Financial Services office at 425-564-2309 or email Please include your name, student identification number, specific question or concern.


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Last Updated May 7, 2020