ITS Service Desk

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Fall 2016 Technology Newsletter for Students

Service Announcement from Information Technology Services Technology Newsletter for Students (Fall Qtr 2016)   Welcome to Fall Quarter 2016 News and information about IT Services available to you to get you on your way to a successful…

  Published: September 19, 2016

Fall 2016 Technology Newsletter for Faculty

Welcome to Fall Quarter 2016 News and information about IT Services to get you on your way for a successful quarter at Bellevue College.   You can find this information on our webpage located at:…

  Published: September 19, 2016

ITS Projects

RAVE Guardian Public Safety, Students   New RAVE mobile app for incident reporting. Summer 2016   Student Online Orientation Student Affairs   Online Orientation landing page with videos to orient new students to campus. Summer…

  Published: July 13, 2016

Summer 2016 Technology Training in A109

Microsoft OneDrive and using Office 365 Groups, Creating a YouTube Video with Captions, Word 2013 – Using Styles, Alt text, Hyperlinks – Make your documents accessible and Skype for Business. Microsoft OneDrive and using Office 365…

  Published: July 10, 2016

Canvas Login Change

Canvas Login page which is accessed from the main Canvas landing page located at has a look and feel similar to the Office 365 Login Page. You will use the same login name and…

  Published: June 27, 2016

We will be closed on Friday April 22nd

The ITS Service Desk will be closed this Friday so that staff can participate in our divisional retreat. For any issue that may arise whenever the service desk is closed: Check out our technical knowledgebase…

  Published: April 20, 2016

Bellevue College has implemented the new user interface(UI) for Canvas

What is the New Canvas User Interface? The new Canvas User Interface (UI) is an updated interface structure enhanced by a responsive user experience for the Dashboard and Global Navigation menu. The Course Navigation menu…

  Published: March 29, 2016

We are currently on Quarter Break Hours

Visit the Service Desk Location Service Desk is located in A109. Quarter Break Hours Monday thru Friday 8am – 4pm *We are closed for scheduled holidays  and during campus closures. Signup for the Rave Emergency Alert…

  Published: March 25, 2016

Service Unavailable: Canvas Login

Canvas Login Issues ITS has been tracking intermittent login issues with Canvas and other web services like Request Center today.  At around 7:30am we experienced an issue that was resolved by 8:12.  It appears that…

  Published: March 22, 2016

Service Restored: Canvas and Request Center Log Ins Now Available

Service Alert from Information Technology Services Canvas and Request Center Log Ins Now Available As of 8:12am Service has been restored to Canvas and Request Center Authentication.

  Published: March 22, 2016

Service Alert from ITS: Canvas and Request Center Log Ins Unavailable

Service Alert from Information Technology Services Canvas and Request Center Log Ins Unavailable ITS Staff have been tracking issues logging into Canvas and Request Center this morning as of 7:38am.

  Published: March 22, 2016

Service Alert from ITS [3pm restored service] Some Application Services Currently Unavailable

Update 3:00pm: Access to all services impacted by this morning’s outage have been restored.  If you are still experiencing issues related to this outage please restart your computer.  If this does not resolve your issue…

  Published: March 15, 2016

OfficeMix and Dragon Naturally Speaking workshops in March

  Mix it up with Office Mix for PowerPoint Presenter: Mandie Nash Mar 11 – 10:00 am – 11:00 am Location: A109B Mar 17 – 2:30 pm – 3:30 pm Location: A109B As an educator are…

  Published: March 9, 2016

Launching GROVO

Launching GROVO a new training platform for technology topics. Grovo is designed using the principles of microlearning: short, focused segments, smartly-engineered instructional bursts that are proven to command attention and generate retention. If you would…

  Published: February 19, 2016

Winter 2016 Technology Training in A109

The A109 Technology Training room is now equipped with Windows 10 machines. We also have new audio video equipment. Faculty and Staff are invited to attend workshops on various technology topics. Upcoming Winter quarter schedule:…

  Published: January 12, 2016

Computer Classroom and Lab Updates for Fall 2015

Listed below you will find the projects we are working on in our computer labs and classrooms over the next few weeks.  If you plan on teaching in any of our computer classrooms in the…

  Published: September 9, 2015

Summer Technology Projects

Before some faculty take off for the summer break we wanted to share with you what we are working on over the next few months in preparation for the Fall Quarter.  Summer is an ideal…

  Published: June 24, 2015

Technology Support Services temporarily located in B223

Technology Support Services Offices (formerly Computing Services) have temporarily moved from A110 to B223 while our current offices are being remodeled. The help desk will be available by phone, email and for walk-ins in B223.…

  Published: May 30, 2015

Request Center Changes Effective Friday March 6th

NEW Technology Requests starting Friday March 6th: Technology Hardware –  Report Issues or request help with any technology hardware; computer, laptop, tablet, printer, projector, etc.  Order new or upgrade technology hardware.    Technology Software – Report Issues…

  Published: March 5, 2015

Service Alert from ITS: Canvas Access Issues *Update Service Restored*

​Canvas Access Issues ITS has been aware of an issue with access to Canvas as of 8:30PM on Wednesday February 18, 2015.  Our support teams are working on the resolution. Please check the following webpage…

  Published: February 19, 2015

Service Alert: State Board System Disruption Feb 13th – 17th (Student Information)

Washington State Administrative Systems will be unavailable starting Feb 13th at 5pm until Feb 17th at 5am As a state institution, Bellevue College relies on certain state administrative systems for services such as registration, financial…

  Published: February 12, 2015

Service Alert: State Board System Disruption Feb 13th – 17th (Faculty and Staff Information)

Reminder – State Board System Disruption Feb 13th – 17th Just a reminder that the State Board System Disruption is scheduled for this weekend starting on Friday Feb 13th at 5pm until Tuesday Feb 17th…

  Published: February 12, 2015

Winter Quarter Technology Newsletter for Students

Winter Quarter 2015 News and information about IT Services available to you to get you on your way to a successful quarter at Bellevue College. Big Changes to your Email Over the Winter Break…

  Published: January 3, 2015

On-campus Canvas student workshops

On-Campus workshop Stop by our Canvas workshops the first week of the quarter for our Intro to Canvas Workshops. Get to know Canvas and get some hands-on help for all of your Canvas questions. No registration needed, just…

  Published: December 8, 2014

Upgrade to Office 365 for students

What is Office 365? Office 365 is software as a service or cloud service provided by Microsoft.  Office 365 delivers office products to organizations and companies in a hosted environment so that users may access…

  Published: December 7, 2014

Service Alert from IR: BC Wireless and EduRoam Wireless SERVICE HAS BEEN RESTORED as of 11:30am

BC Wireless and EduRoam Wireless service has been restored as of 11:30am. Technology Help Desk (425.564.HELP) Email On the web: Sent by Jason Aqui Director, Computing Services

  Published: December 2, 2014

Service Alert from IR: BC Wireless and EduRoam Wireless are currently unavailable

Service Alert from Information Resources 12/2/2014 @11:10am BC Wireless and EduRoam Wireless are currently unavailable No Need to Call Us. We are working to restore service as quickly as possible. For status please periodically check our website…

  Published: December 2, 2014

Service Announcement: The Technology Help Desk is taking a break for the holiday

With the campus closure for Thanksgiving, the Technology Help Desk along with the Open Lab will be closed on Thursday and Friday this week.  Our Open Lab will return on Saturday and Help Desk returns…

  Published: November 26, 2014

Office 365 migration schedule for employees

Migration Schedule The following is the migration schedule for the College. This schedule is subject to change. You will receive your actual migration date via email. All migration will be performed starting 7 p.m. the night…

  Published: October 18, 2014

Office 365 is here!

Service Announcement from Information Resources Office 365 is Here (E-mail, Calendar, OneDrive, Office Online, and more) Information Resources has been busy all summer preparing for one of our biggest upgrades for Bellevue College, the move…

  Published: October 17, 2014

Chat with coworkers using Lync

Have you seen this icon on your taskbar but never figured out what it is or why it changes colors from red to green?     Q:  What is Lync? A:   Microsoft Lync helps you…

  Published: June 24, 2014

Notice of changes to the BC email system

We are happy to inform you that Information Resource (IR) will be upgrading the email system. In the coming months we will upgrade out email system to Office 365. Some of the benefits of this…

  Published: June 24, 2014

Adobe Acrobat Professional XI for Windows Computers

Service Notice from Information Resources   Adobe Acrobat Professional XI for Windows Computers   Over the Spring Break we will be upgrading all campus computers from Adobe Acrobat Reader to the Full version of Adobe…

  Published: March 28, 2014

Student News from the Technology Help Desk

Winter Quarter 2014 Finals Week Edition News and information about IT Services available to you to get you on your way to a successful quarter at Bellevue College.   How can I get more printing credits?…

  Published: March 18, 2014

Live Chat with a Help Desk Agent now available

Bellevue College Technology Help Desk now offers support through live chat in addition to phone, email, and walk ins.  Live chat is available whenever the Help Desk is open. Live Chat is available by going…

  Published: January 8, 2014

Winter Quarter Technology Newsletter for Employees

Winter Quarter 2014 News and information about IT Services available to you to get you on your way to a successful quarter at Bellevue College.  What’s new on campus this quarter New Microsoft Office 2013…

  Published: January 3, 2014

News from the Technology Help Desk (Fall Quarter 2013)

Fall Quarter 2013 News and information about IT Services available to you to get you on your way to a successful quarter at Bellevue College.   When will Canvas be shut down? Student access to…

  Published: December 6, 2013

Apply for a part time postion in one of our Computer Labs

Follow the link below to our online application for Computer Lab Assistants.  We take applications throughout the year to fill vacancies by part time hourly and student staff. Fill out an online application    

  Published: November 18, 2013

CAS Service Outage

8:15 a.m. –  Log-in to Canvas has been restored . We are still working on resolving log-in issues to the Financial Aid web application and the Admin too for Class Schedule content managers.

  Published: October 9, 2013

If you can't make it to campus for our Canvas workshop, join us online from home!

Canvas Student Webinars If you are unable to join us on campus, join us remotely via our Intro to Canvas Online Webinar. No registration is necessary. Tuesday, September 24th at 2:00p – 3:00p Thursday, September 26 time 10:30a…

  Published: September 24, 2013

Students can now connect with Lync 2013!

            Microsoft Lync 2013 Microsoft Lync 2013 is a service that lets you connect with colleagues, peers and instructors through instant messaging (IM), video calls, and online meetings at Bellevue…

  Published: September 22, 2013

Faster download speeds and better wireless coverage now available on our main campus for the fall quarter

This quarter break we have done a complete upgrade of the network at our main campus.  We now have brand new, state-of-the-art network equipment which has helped us deliver a much faster wireless network with…

  Published: September 18, 2013

Reminder: Reset your password every 120 days

If you are not able to login to your email, MyBC, or Canvas or if you are no longer receiving BC email through your mobile device chances are your password has expired. How to reset…

  Published: September 5, 2013

Customer Satisfaction Surveys

If you have called the Technology Help Desk or had a computer problem resolved by a Technician recently, we would love to hear from you.  Please click on the link below to provide some feedback…

  Published: March 1, 2013

Customer Satisfaction Survey for 2013

If you have called the Technology Help Desk or had a computer problem resolved by a Technician recently, we would love to hear from you.  Please click on the link below to provide some feedback…

  Published: March 1, 2013

MyBC Course Sites discontinued starting spring quarter 2013

Don’t worry, MyBC isn’t going away. However,  starting spring quarter, the service known as MyBC Course Sites will be phasing out.   The Information Resources department will continue to make MyBC Course Site archives available to instructors and students–so you…

  Published: February 19, 2013

Desktop Printer Trade In

As part of the Smart Printing practice, Information Resources is offering for a limited time the opportunity to trade in your Desktop Printer for a 19″ monitor to help reduce the environmental impact of personal…

  Published: January 27, 2013

Canvas Support Notes 01-16-2013

What you’ll find in our Support Notes: CANVAS Support Problem Log CANVAS Feature Upgrades How to get Help with CANVAS Bellevue College’s Tier Support Model for CANVAS CANVAS Support Problem Log Sometimes CANVAS like any…

  Published: January 16, 2013

New Helpdesk

Visit the Bellevue College Helpdesk Website for computer assistance and our knowledge base!

  Published: January 4, 2013

Technology Help Desk hours and location for the Quarter break

Durning the quarter break the Technology Help Desk will be temporarily located in A110 with the following hours: Monday thru Friday 8:00AM to 4:00PM 425.564.4357

  Published: December 13, 2012

Student Passwords expiring soon

Your NetID password now expires every 120 days. It’s a new policy we started in August when we also changed your BC email address. We are now approaching the reset date soon, so here are…

  Published: December 6, 2012

Now serving personalized tech support at the Tech Cafe

Got a campus technology problem? Get off to a great start this quarter by visiting our Tech Cafe in C105. The Tech Cafe is open to all BC students, faculty, and staff during the first…

  Published: September 11, 2012

New software installed across campus to calculate printing costs

Information Resources will deploy new software called PaperCut on computers in the following Departments/Groups on Monday August 20: Information Resources Campus Operations Captains of Sustainability PaperCut is designed to help you see the amount of paper…

  Published: August 17, 2012

Technology Help Desk extends hours for the quarter break

Effective today August 13th, 2012 through Friday September 7, the Technology Help Desk will be available for support on the following schedule: Monday thru Thursday 8:00am to 4:00pm Friday 8:00am to 12:00pm During this time…

  Published: August 13, 2012

Blackboard Vista mobile app has been disabled due to a security issue

Important message if you are using Blackboard Vista this quarter Starting today, we have disabled the Blackboard Vista app due to a security issue.  This app will not be restored.  From today through the end…

  Published: June 7, 2012

Canvas chosen as new learning management system

Canvas will replace Blackboard Vista, the college’s current learning management system (LMS) in fall quarter 2012.  All courses which have previously used Blackboard Vista will be migrated over to Canvas first. Starting in winter quarter…

  Published: March 27, 2012

Help Desk on limited schedule during spring break

As usual during the quarter break; there are numerous changes to campus technology which includes moving and upgrading hundreds of computers. To assist Computing Services in continuing to provide the best support possible to the entire campus,…

  Published: March 26, 2012

Blackboard Vista technology support now in Open Lab

Beginning spring 2012, technology support for Blackboard Vista users (both faculty and students) will be handled by staff working in the Open Lab, N250.  This includes assistance with your Blackboard Vista  course sites.  You may find assistance in…

  Published: March 22, 2012

Improved campus wireless available spring quarter 2012

Starting spring quarter, April 2 2012, accessing the wireless network will be much simpler. If you’ve used our wireless before, the big difference now will be you’ll no longer need to register your device in N250…

  Published: March 22, 2012

Help Desk closed March 1

The Help Desk will be closed tomorrow, March 1,2012, so that Computing Services’ staff can participate in the College Issues Day activities. Computing Services staff will intermittently monitor Request Center and the Help Desk voicemail during…

  Published: February 29, 2012

Upgrades to HP data Feb 18 starting at 5:00 a.m.

SBCTC has notified us of the following planned maintenance that will affect accessing data directly tied to the HP data.   Details Multiple Software Upgrades to the LnS Environment Occurs 2/18/2012 during 5:00am through 8:00am Saturday 2/18/12  SBCTC…

  Published: February 17, 2012

Upgrade for Secure92/Minisoft users

An upgrade for Secure92/Minisoft was pushed out to campus computers today.  You may see the following box when you open your Secure92/Minisoft application.  It is safe to choose Run.  Prior to choosing Run, please uncheck…

  Published: February 15, 2012

Rainier drive maintenance scheduled for 5:00 a.m. on Jan 4

Rainier File Sharing server tomorrow, 12/15/11.  Maintenance window: Thursday, December 15, 2011 5:00am – 6:00am PST. Maintenance details: Mandatory security updates will be installed on the Rainier file sharing server. Numerous reboots will be necessary. Services…

  Published: January 3, 2012

Starting fall 2011, students who log in to Blackboard Vista will be able to log in using their NetID (network user name and password) instead of their SID and PIN as they have done in…

  Published: September 1, 2011

Russ Beard, new VP of Information Resources

Russ Beard brings over 10 years of leadership in information technology in the WA community colleges system.  Prior to working at Bellevue College, Russ served as Director of Information and Communication Services at Big Bend…

  Published: January 28, 2011

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