1450 General Complaint Resolution

Original Date: 9/30/2003 * Last Revision Effective: 10/17/2018
Policy Contact: President

Policy

Bellevue College recognizes that disputes may sometimes arise and that students, employees, and visitors who feel they have been treated unfairly have the right to be heard fairly and promptly. The purpose of this policy and associated procedures is to provide a systematic, fair, and timely way in which to express and resolve misunderstandings, complaints, or dissatisfaction. The college encourages parties involved in a complaint to resolve the conflict or matter informally whenever possible. If resolution cannot be reached, a formal process provides an impartial and equitable way to resolve those conflicts.

This policy applies to general complaints, which are addressed in 1450P, and student academic disputes, which are addressed in 1450P2. Complaints or concerns regarding discrimination, harassment, or retaliation related to a protected class should refer to Policy 1440/1440P. Contract violations are addressed through the appropriate grievance process. Concerns regarding student conduct are addressed through the student conduct code (WAC 132H-125).

Relevant Laws And Other Resources

Revision History

Original 1/15/1996
Revisions 9/30/2003; 3/22/2005; 4/18/2006; 5/21/2009; 9/11/2012; 10/10/2014; 2/5/2015; 10/17/2018

Approved By

President’s Cabinet
Board of Trustees

Last Updated October 17, 2018