Faculty Support

We offer a range of support options and services to assist you in your time of need.

What We Offer

We have elearning consultants and instructional designers online and in person ready to help you! Drop in to Live Support (via Zoom), come visit us in person in D140, or submit a ticket request.

Live Support Options

Drop-in hours are available online and in person. You can also schedule one-on-one time with an instructional designer

Online

Monday-Thursday (Summer) / 11 AM to 3 PM

Drop in to our live Zoom session and get help from an instructional designer.

Join Live Support

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In Person

Monday-Thursday (Summer) / 11 AM to 3 PM

Visit D126P or D126N (Library Media Center) to work with an instructional designer in person.

View Campus Map

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By Appointment

Monday-Thursday (Summer) / Subject to availability

Schedule an appointment with an instructional designer.

Book an Appointment

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Submit a Ticket

The college has two ticketing systems, TeamDynamix (TDX) and Request Center, and each is used for different services. Select each item below to see a list of services:

TeamDynamix (TDX)

The following services are provided by Interactive eLearning via a TeamDynamix (TDX) ticket:

  • Request Canvas Help
  • Add/Remove Canvas Roles
  • Request a new Canvas Sandbox
  • Request an Incomplete Shell
  • Request External apps/LTIs
  • Request to join the Zoom to Panopto user group
Submit a TDX ticket

Request Center

Use the Request Center to get help with:

  • Canvas support, training, and design
  • eLearning equipment requests
  • Recording lectures / Studio Q
Visit the Request Center

Additional Services

The following services are provided by the Technology Service Desk (ITS) via a TDX ticket:

  • Audio/visual Classroom support and setup
  • Help with email, OneDrive, and Microsoft Office 365
  • Help with BC accounts and ctcLink
  • Request BC Zoom Account
  • Computer hardware and software
  • And much more!
View ITS Service Catalog

FAQs

The Technology Service Desk is run by Information Technology Service (ITS) and is a separate department from Interactive eLearning. The Request Center is managed by Interactive eLearning. Both ticketing systems cover a wide range of request types. Review the ‘Common Ticket Requests’ section above to find your request type. If you’re not sure which system to use for you request, you can:

We actively monitor request tickets and will respond within 48 hours (Monday through Friday).

Learn about each Canvas Role, why it is used, and how to make requests for specific roles in your courses.

Learn more about Canvas Roles →

If you have assigned an Incomplete grade to a student, a Canvas shell can be created to allow the student access to complete their work. The student taking the Incomplete, along with their instructor, will be added to the Incomplete shell. It is important to note that the Incomplete shell does not allow for interaction with other students. In order to have a Canvas shell created for an Incomplete, there are a few criteria that must be met.

Learn more about how to request an “Incomplete” Canvas shell →

The best way to contact us is to use the Live Faculty Support from 11 AM to 3 PM.

However, you can also contact us at elearning@bellevuecollege.edu or call us at 425-564-4210 (leave a message). We actively check email and messages, and will respond within 48 hours (Monday through Friday).

You can find us on campus in the Library, room D140.