Online (via Zoom)
Need immediate support?
Drop in to our live Zoom session and get help from an instructional designer.
Mon-Fri, 11:00 a.m. – 3:00 p.m.
LIVE support is Closed from Dec 23 – Dec 27 and Dec 31 and Jan 1.
LIVE Support is Open on Dec 30. Normal hours start on Jan 2.
In-Person
Mon-Fri, 11:00 a.m. – 3:00 p.m.
Please visit D126P or D126N (Library Media Center) to work with an instructional designer in person.
Ticket
Mon-Fri, 10:00 a.m. – 3:00 p.m.
Create a ticket for a quick response using Technology Service Desk (Login required) or Request Center ticket.
Interactive eLearning will be closed:
FALL QUARTER: Nov 27-29, Dec 9
WINTER BREAK: Dec 23-27, Dec 31, Jan 1
Common Ticket Requests
Technology Service Desk (ITS)
Submit a ticket with ITS to:
- Add/remove Canvas Roles
- Request a new Canvas shell or sandbox
- Request a shell for an ‘Incomplete’
- Request a course section merge
- Request External apps/LTIs
Other ITS services:
- Audio/visual support and setup
- Help with email, OneDrive, and Office 365
- Help with BC accounts and ctcLink
- Computer hardware and software
- And much more!
Request Center (eLearning)
Use the Request Center to get help with:
- Canvas and other edtech tools
- Building interactive course content
- Meeting accessibility requirements
- Course design / teaching strategies
- Recording lectures / Studio Q
Still not sure where to turn?
You can contact us via email:
elearning@bellevuecollege.edu
You can call us:
425-564-4210 (leave a message)
You can come say hello!
Room D140 in the Library Media Center
FAQs
The Technology Service Desk is run by Information Technology Service (ITS) and is a separate department from Interactive eLearning. The Request Center is managed by Interactive eLearning. Both ticketing systems cover a wide range of request types. Review the ‘Common Ticket Requests’ section above to find your request type. If you’re not sure which system to use for you request, you can:
- Visit the Request Center and search the menu
- Search the ITS Service Catalog
- Contact Interactive eLearning and we can guide you
We actively monitor request tickets and will respond within 48 hours (Mon-Fri).
Learn about each Canvas Role, why it is used, and how to make requests for specific roles in your courses.
If you have assigned an Incomplete grade to a student, a Canvas shell can be created to allow the student access to complete their work. The student taking the Incomplete, along with their instructor, will be added to the Incomplete shell. It is important to note that the Incomplete shell does not allow for interaction with other students. In order to have a Canvas shell created for an Incomplete, there are a few criteria that must be met.
Learn more about how to request an ‘Incomplete’ Canvas shell →
The best way to contact us is to use the Live Faculty Support from 11 a.m. to 3 p.m.
However, you can also contact us at elearning@bellevuecollege.edu or call us at 425-564-4210 (leave a message). We actively check email and messages, and will respond within 48 hours (M-F).
You can find us on campus in the Library, room D140.
Interactive eLearning offers faculty guidance to enhance online content for more effective student engagement and retention. We can partner with faculty to design online, hybrid, and technology-enhanced coursework on larger projects via Design Services.
In addition to faculty support, we also offer Canvas training for students during the quarter.
Last Updated December 2, 2024