Faculty Live Support Options
WINTER QUARTER HOURS start Jan. 2
Live Zoom Support | 11:00 a.m. – 3:00 p.m.
Our email is email@example.com for support questions. Ticket and email support times are Monday-Friday, 10:00 a.m. – 3:00 p.m.
Live Faculty Online Support
Available: Live support
If you need help troubleshooting right now then join our live support session for faculty. We can help troubleshoot teaching tools and answer your questions.
eLearning Ticket – Request Center
We actively monitor eLearning Request tickets, and will respond within two days.
Request examples: creating a Canvas shell, Canvas tools, and scheduling a time to discuss course design & teaching strategies.
You can contact us via email or call us at 425-564-4210 to leave a phone message. We actively check email and messages, and usually respond on the same day or next work day.
You can find us on campus in the Library, room D140. The best way to contact us is to use the Faculty Live Support from 11 a.m. to 3 p.m.
Technology Service Desk
Submit a TDX ticket for adding a Canvas Role, requesting an Incomplete, or to request a Canvas sandbox.
What is an Associate Teacher, Librarian, or Observer role? Find out here.
Why and when will you need an Incomplete Canvas Shell? Find out here.
ITS is a separate department from eLearning. Contact ITS Technology Support Services for questions related to email, Teams, MyBC, OneDrive, and more.
eLearning offers faculty guidance to enhance online content for more effective student engagement and retention. We can partner with faculty to design online, hybrid, and technology-enhanced coursework. In addition to faculty support, we also offer Canvas training for students during the quarter.
Last Updated February 27, 2024