Faculty Support Options
If you need help troubleshooting right now then join our Live Faculty Support on Zoom
Monday – Friday 11AM – 3PM.
Winter quarter, we are closed: January 17, February 10, February 21, and March 18th.
Live Faculty Online Support
Available: 11am to 3pm, Monday-Friday
If you need help troubleshooting right now then join our live support session for faculty. We can help troubleshoot teaching tools and answer your questions.
We actively monitor eLearning Request tickets, and will respond within two days.
Request examples: creating a Canvas shell, Canvas tools, and scheduling a time to discuss course design & teaching strategies.
You can contact us via email or call us at 425-564-4210 to leave a phone message. We actively check email and messages, and usually respond on the same day or next work day. You can find us on campus in the Library, room D140 when the College reopens.
ITS Ticket Support
ITS is a separate department from eLearning. They are technology specialists who support services related to email, OneDrive, and more.
Submit a TDX ticket for Adding an Associate Teacher, Librarian or an Observer, to request an Incomplete, or to create a Canvas shell. What is the role of an Associate Teacher or Librarian or Observer? Find out here.
Why and when will you need an Incomplete Canvas Shell? Find out here.
eLearning offers faculty guidance to enhance online content for more effective student engagement and retention. We can partner with faculty to design online, hybrid, and technology-enhanced coursework. In addition to faculty support, we also offer Canvas training for students during the quarter.
Last Updated January 4, 2022