Student Resources

Frequently Asked Questions

  • How was I identified for an Early Alert?
    • One of your instructors noticed that you were demonstrating one of the following academic concerns: never attended class, missed classes/stopped attending, missing assignments or exams, and low performance on testing. They then submitted the Early Alert form at any point in the quarter which led to you receiving an email and phone call as a way to provide you with resources and/or support.
  • Who participates in Early Alert?
    • All full-time and part-time instructors have access to the electronic Early Alert from. If an instructor has an academic concern for a student enrolled in their class they may submit an Early Alert and outreach begins the following day.
  • What are my next steps if I get an Early Alert email or phone call?
    • Review the resources you are provided within your email or discussed during the phone call you receive. Which can benefit you most (academically and personally)? Contact information will be provided to you about those resources–reach out to them!
    • Connect with you instructor. Let them know you received outreach for Early Alert, discuss your progress in the class, ask questions, ask what options you have for making up assignments or exams. Discuss the challenges you are facing with the course and identify solutions for moving forward.
  • Does getting an Early Alert mean that I am failing?
    • One of the main purposes of Early Alert is to provide you with outreach and support before you get to the point of failing the class. It is important to talk with your instructor to find out what your standing is in the class, and what can be done to get you back on track. Another purpose of the program is to provide you support at any point in the quarter so you can take care of yourself and your needs.
  • Does an Early Alert go on my permanent record?
    • The Early Alert will NOT be a part of your academic transcript. The Early Alert is documented in our student Customer Relations Management (CRM) tool as part of your student journey, but it will not be reflected on your official college documents.
  • How do I make an appointment with an advisor to discuss my academic progress and questions?

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Course Withdrawal Information

Sometimes withdrawing from class may be the best option. Learn about the different kinds of withdrawals by reviewing withdrawal information on the Online Services page.

  • An official withdrawal requires students to withdraw themselves from a class or classes, online or in person by the seventh week of the quarter.  
  • Medical Withdrawals are also available and require documentation of the medical emergency for the student or their immediate family.

IMPORTANT!

If you are a member of any one of the following groups you must connect with the office listed below before dropping this or any other course:

  • Financial Aid recipients: Consult with a Financial Aid advisor
    • Remember, dropping a class could negatively impact your ability to receive financial aid in the future, so check with Financial Aid first
  • International Students: Consult with your International Education Advisor
  • BC Housing: Consult the BC Housing staff
    • Remember, to be eligible for Housing you must be enrolled in at least 6 credits
  • Workforce Education: Consult with your Workforce Education advisor before dropping any classes. 

Last Updated September 8, 2026