VOL. 8 – NOVEMBER 29, 2021

Better than a thousand days of diligent study is one day with a great teacher.

Japanese proverb

IN THIS ISSUE

• Can’t Get to Faculty Center or Tiles Missing? 

• Password Not Working? Try Clearing Your Cache!

• Class Permission/Permission Codes

• Submitting Grades Workshop

• Need Additional Help?

CAN’T GET TO FACULTY CENTER – OR TILES MISSING?

BC’s home page ctcLink button defaults to a student view. Users who click the ctcLink button on this page will be taken to a mobile version of ctcLink (even though the login page is identical to desktop login).

The mobile site features student-side apps such as class search, but most Gateway tools such as Faculty Center will not appear.

To get to the desktop version of ctcLink, please do the following:

• In your browser’s search bar, type myaccount.ctcLink.us to go directly to the login. 

• Staff and faculty can also login from the Resources for Faculty & Staff page. 

• Bookmark either of the above linked pages for easy, regular sign-ins.

Users who do not log out completely from the mobile version of the site may be taken back to the mobile site automatically upon logging back in (even when using one of the above methods).

To remedy this, we recommend: 

Log back in to ctcLink and look for the “log out” button or link (this location will vary depending on where you are on the site). 

After logging out, clear your cache (see below). 

Close all instances of your browser.

 Most importantly – Log in using myaccount.ctcLink.us instead of the BC student home page.

PASSWORD NOT WORKING? 
TRY CLEARING YOUR CACHE!

ctcLink uses a large number of cookies which help the application “remember” your preferences and make the site run more smoothly, but these cookies can fill up your cache (a behind-the-scenes repository of website data) and cause problems when logging in.

One known symptom of this is your password may no longer work. Here are some links to instructions for clearing your cache using the most common browsers:

• For Apple Safari 

• For Microsoft Edge 

• For Mozilla FireFox 

• For Google Chrome 

Another workaround for cookie management is to open an “incognito” or “private browser” window because the cache will be automatically cleared when you close the window out.

Alternatively, you can use a separate browser just for ctcLink  (separate from Canvas or other work-related browsing).

In addition, make certain that your operating system and browser are up-to-date. This is good practice for security purposes, as well. 

We have developed a more detailed training document on this topic. You can view the document on the ctcLink website.

CLASS PERMISSION/
PERMISSION CODES

The old permission/entry codes are now part of a single process called Class Permissions. A presentation on the process was held on Nov. 23. View a recorded  presentation of the meeting on the BC ctcLink website. 

SUBMITTING GRADES

The Faculty Advocates will conduct several walkthroughs for submitting grades during the week that grade rosters become active and on the day that grades are due (Dec. 20).

Dates are as follows, but look for a Zoom link in future editions of the Faculty Post and on the ctcLink Faculty webpage: 

• Dec. 13: 10 – 10:30 a.m., 12 – 12:30 p.m. and 2 – 2:30 p.m. 

• Dec. 14: 10:30 a.m., 12 – 12:30 p.m. and 2 – 2:30 p.m. 

• Dec. 20: 10:30 a.m., 12 – 12:30 p.m. and 2 – 2:30 p.m. 

NEED ADDITIONAL HELP?

If you have questions or need help, there are a number of ways to get support: 

• Visit the ctcLink Faculty website. The Faculty: “How Do I?”page features directions to a variety of tasks related to ctcLink. The Faculty Important Events page offers times for live info sessions and workshops.

• Search for an answer to your question on the ctcLink Reference Center.

• If you forgot your ctcLink ID: use the ctcLink ID lookup tool.

• Submit a ticket:
  • For HR questions: choose Human Resources.
  • For Finance questions (e.g., Travel and Expense vouchers): choose Finance.
  • For Faculty-related general support: choose ctcLink, then Faculty: General Support.

• Click here to join the Faculty Advocate virtual support room. 
  • Monday: 8 a.m. – 1 p.m.
  • Tuesday: 8 a.m. – 1 p.m.
  • Wednesday: 1 – 4 p.m.
  • Thursday: 12 – 3 p.m.
  • Friday: 11 a.m. – 2 p.m.
  • Additional faculty support will be provided during the following times:
    • Dec. 18-19: 10 a.m. – 2 p.m. (the weekend before grades are due)
    • Dec. 20: 8 a.m. – 8 p.m. (the day grades are due)
• Email the Faculty Advocates team at: ctclinkfacultysupport@bellevuecollege.edu

If you have questions, please email your faculty advocates.  And if you have suggestions on improving this email, we would enjoy hearing from you. Contact Yves Martin, Communications Manager, at: yves.martin@bellevuecollege.edu.

Last Updated December 6, 2021