Student Troubleshooting Tips

ISSUE: I don’t know my ctcLink ID.

SOLUTION: Don’t know your BC Student ID (SID) or ctcLink ID? Use an online ID lookup tool to find your BC Student ID (SID), ctcLinkID, or both.

Please note that some students may have a ctcLink ID already listed in this lookup tool, too. This does not mean your ctcLink account is active. You must still activate your ctcLink account.

ISSUE: I cannot log in to ctcLink.

SOLUTION: Please activate your ctcLink account using your ctcLink ID (202120255). Then, after you complete the required information, log in.

ISSUE: I have problems with activating my ctcLink account.

SOLUTION: Try Other Formats for Your Name and/or Date of Birth

If you go to activate your ctcLink account and a message pops up that states no match was found, you should:

  1. Try a different variation of your name. Only the official first and last name we have on record will allow you to activate your ctcLink account
  2. Try a different format for your date of birth. Instead of listing your date of birth in MM/DD/YYYY format, try DD/MM/YYYY. Example: if your date of birth is October 4, 1995, try 10/04/1995 and 04/10/1995.

ISSUE: I received an incorrect password notice after trying to log in for the first time.

SOLUTION: If you activate your account then go to log in and it states your password is incorrect, close your browser and try logging in using a different browser.

Please note that ctcLink works best using Mozilla Firefox or Microsoft Edge.

ISSUE: I forgot my ctcLink password.

SOLUTION: Visit gateway.ctclink.us and select ‘Password Help’ then ‘Reset Password’.

ISSUE: I cannot view and/or pay the tuition I owe for the class(es) I enrolled in.

SOLUTION: Visit gateway.ctclink.us and log in with your ctcLink ID and password. This directs you to ctcLink’s full site and signals the system to allow you to see your tuition on the mobile site (the primary ctcLink view we encourage you to use).

ISSUE: My tuition due date for Winter Quarter in ctcLink is listed as 12/13/2021. Isn’t full tuition due Jan. 12?

SOLUTION: When your Winter Quarter tuition is due depends on when you enroll in classes:

  • If you enroll on or before Dec. 10, at least 30 percent of your tution is due Dec. 21. The rest is due Jan. 12, unless you sign up for a tuition payment plan when it becomes available.
  • If you enroll on or before Jan. 2, at least 30 percent of your tuition is due Jan. 3. The rest is due Jan. 12, unless you sign up for a tuition payment plan when it becomes available.
  • If you enroll Jan. 3 or later, full tuition is due when you enroll, unless you sign up for a tuition payment plan.

ISSUE: I tried to enroll in a class, but it said I did not meet prerequisite requirements even though my records state I do.

SOLUTION: Try to enroll in the class again. Our offices have worked to troubleshoot many problems students experienced with prerequisites.

IF you are able to enroll in the class AND opened a support ticket, please comment on your original ticket that the issue is resolved.

ISSUE: I tried to enroll in a lab component of a class but there was a conflict with the time, and I could not enroll.

SOLUTION: Try to enroll in the lab component again. Our offices have worked to resolve problems and conflicts with lectures that have lab components.

IF you are able to enroll in the class AND opened a support ticket, please comment on your original ticket that the issue is resolved.

ISSUE: I need a permission code for my course to enroll. How do I obtain one?

Some courses require permission codes to enroll. Obtain a permission code from the instructor of the course you want to enroll in.

Last Updated January 11, 2022