HCTM 440 HIT Systems Operation and Administration • 5 Cr.
Covers basic strategies to perform systems operation, administration and reporting with an emphasis on systems and data integrity and security. Topics include performance monitoring, systems testing and troubleshooting, maintenance, upgrades, security enhancements and process changes, management of contingency and emergency recovery plans, report generation and health information technology best practices and compliance. Prerequisite: Acceptance into program or permission of instructor and HCTM 420.
After completing this class, students should be able to:
- Discuss and compare various strategies and best practices for systems administration in the context of healthcare organizations
- Explain and give examples of how systems operation and administration practices have a positive or negative impact on overall system and data integrity and security
- Research and present a project which demonstrates the main elements of performance monitoring, including establishing baseline performance, tools and practices, and development of relevant performance outcomes
- Apply best strategies and tools in systems and unit testing and troubleshooting
- Identify and discuss various strategies and plans for systems maintenance, upgrades and security enhancements, taking into consideration costs/benefits, timing, impact on short-term and long-term systems performance and users, and overall systems lifecycle
- Evaluate operations and maintenance plans and strategies in the context of ever-changing business and healthcare processes
- Develop and evaluate effectiveness of contingency and emergency recovery plans in the context of specific case studies in healthcare
- Present the requirements for documentation and reporting of IT systems administration in healthcare organizations
- Present standards and regulations relating to systems administration and analyze their impact on day-to-day and long-term planning of operations