ISIT 105 Problem Solving for the IT Professional • 5 Cr.


This course presents a wide variety of strategies to build a person's problem solving skills towards situations in IT. Students practice creative/lateral thinking techniques and communication skills to approach technical and non-technical problems. Prerequisite: Admission into BAS Information Systems and Technology program, or permission of instructor.


After completing this class, students should be able to:

  • Describe the value of problem solving skills in today‚Äôs organizations.
  • Identify and state possible causes of a problem.
  • Articulate problem solving strategies and techniques in relation to organizational problems.
  • Model lateral and vertical thinking techniques to arrive at a solution.
  • Evaluate the both the problem solving process and the effectiveness of the outcome.
  • Use written communication to concisely communicate the problem and solution to an appropriate client.
  • Create and implement a plan to use technology in problem-solving.