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OLS 172 Workplace Problem Solving • 2 Cr.


Applies problem solving techniques and strategies to various workplace situations to help students handle any difficulties. Also covers resumes, cover letters and job searching techniques. Prerequisite: OLS 106, 111, 174 and Acceptance into the program.


After completing this class, students should be able to:

  • •Discuss and compare different approaches to problem solving that can be used to resolve common workplace problems
  • •Analyze a workplace problem and utilize a learned problem solving technique to outline the process for creating and implementing a solution
  • •Discuss problem solving strategies to handle anger and frustration in a workplace situation
  • •Create updated version of resume and cover letter
  • •Demonstrate professionalism during interviews including speaking clearly and answering questions asked
  • •Establish and maintain communication with 3 to 5 key contacts from student’s network
  • •Utilize LinkedIn groups and discussion boards
  • •Articulate personal work related Dependable Strengths



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Contact info

Bellevue College
3000 Landerholm Circle SE Bellevue, WA 98007-6484 U.S.A.
Work: (425) 564-1000